IJ
IJCRM
International Journal of Contemporary Research in Multidisciplinary
ISSN: 2583-7397
Open Access • Peer Reviewed
Impact Factor: 5.67

International Journal of Contemporary Research In Multidisciplinary, 2025;4(6):90-95

Gender Disparities in Perceived Healthcare Service Quality: A study of Government and Private Hospitals in Lucknow

Author Name: Ganesh Dubey;   Dr. Praeveen Srivastava;   Dr. Rajeev Misra;   Dr. Rajgopal Reddy;  

1. Chandan Hospital, Lucknow, Uttar Pradesh, India

2. Associate Professor, Shri Ramswaroop Memorial University, Barabanki, Uttar Pradesh, India

3. Faculty, Department of Community Medicine and Public Health, King George’s Medical University, Lucknow, Uttar Pradesh, India

4. Director Clinical Operations, Chandan Hospital, Lucknow, Uttar Pradesh, India

Paper Type: research paper
Article Information
Paper Received on: 2025-10-13
Paper Accepted on: 2025-11-03
Paper Published on: 2025-11-09
Abstract:

This study examines gender-based differences in perceived healthcare service quality in government and private hospitals in Lucknow. Using the SERVQUAL model, the study analyses how men and women experience healthcare differently across dimensions such as accessibility, responsiveness, empathy, reliability, and tangibles. The findings reveal significant gender disparities, particularly in doctor-patient interactions, waiting times, and overall satisfaction levels. The study provides recommendations to enhance gender-sensitive healthcare policies and service delivery.

Keywords:

Gender Disparities, Healthcare Service Quality, Government Hospitals, Private Hospitals, SERVQUAL Model

How to Cite this Article:

Ganesh Dubey,Dr. Praeveen Srivastava,Dr. Rajeev Misra,Dr. Rajgopal Reddy. Gender Disparities in Perceived Healthcare Service Quality: A study of Government and Private Hospitals in Lucknow. International Journal of Contemporary Research in Multidisciplinary. 2025: 4(6):90-95


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